If you need assistance with an order, product enquiry, or general question, please contact our support team.

Email:

info@puredefiance.co.uk

We aim to respond to customer enquiries as quickly as possible.

• Typical response time: 1–2 working days
• Support hours: Monday – Friday

Response times may vary during busy periods.

If you need help with an order, please include the following details in your message:

• Order number
• Name used at checkout
• Description of the issue or enquiry

Providing these details helps us resolve your enquiry more quickly.

If you experience a delivery issue or believe an order is missing or damaged, please contact us as soon as possible.

For delivery damage, please report the issue within 48 hours of receiving the item and include photographs where possible.

Gym equipment sold through Pure Defiance is typically supplied directly by authorised manufacturers or suppliers.

If you experience an issue with equipment, we will assist by contacting the supplier or manufacturer on your behalf where appropriate.

Repairs, replacement parts, and servicing may be handled under the manufacturer's warranty terms.

For enquiries relating to personal training or coaching services, please contact us with details of your goals and availability.

We will provide information on available services, training options, and next steps.

If an issue arises with an order or product, our goal is to resolve the matter fairly and efficiently.

We will review the issue and work with customers, suppliers, or manufacturers where necessary to reach an appropriate solution.

Customer feedback is valuable in helping us improve our services and overall customer experience.

If you have suggestions or feedback, we welcome hearing from you.

If you require assistance or wish to contact our support team:

info@puredefiance.co.uk